Location: Hanoi


The IT System Administrator’s role is to install/manage and maintain computers, servers, and telephony, network systems to ensure the stable operations of IT assets. The individual will also ensure the integrity and stability of Voice, Data as well as the VPN connection of internal network and partner’s access. This person shall analyze and resolve hardware and software problems as well as troubleshooting network performance issue. Maintain high level of information security is one of the compulsory roles that this person to ensure it aligns with global corporation strategy.

Duties and responsibilities

  • Monitor, Maintain, and Manage all servers, IPBX and network devices at a site to keep them running properly
  • Coordinate with other System Admin at other sites to resolve problems and faults
  • Monitor and Utilize Internet Links and SIP providers
  • Follow Change control management while implementing system changes, upgrades, and updates
  • Responsible in creating and deleting telephone agents and ACD groups
  • Manage LAB and testing environments
  • Provide Technical support for other teams
  • Responsible in managing Backup/Restore file sharing, SharePoint and database systems
  • Ensure all IT Global policies/standards and procedures are in place and document new standards/procedures which are particularly applied to his/ her site
  • Conduct Daily/ Weekly and Monthly System Health checklist

Health Safety Security Environment

  • Maintain safety standards in the working environment that comply and partner’s HSSE standard
  • Ensure that all servers are protected by the latest anti-virus software
  • Ensure readiness of response to virus AND/ OR internet attacks
  • Make sure all Security ERs/patches/hotfixes to all servers

Business Continuity

  • Capacity planning for system upgrade
  • Fully understand Disaster Recovery Plan (DRP) for business continuity. Make sure the compliant with global DRP. Join the project team for DR Exercise
  • Technical Representative at his/ her site for solving Crisis problems

Skills and Competencies

  • Process-oriented person
  • General knowledge of server and client systems hardware.
  • Virtualization – general knowledge/concept, basic experience in provisioning/administration with any vendor hypervisor (VMware ESX, Microsoft HyperV, Citrix Xen…)
  • Server OS: Windows 2008 (R2), 2012 (R2)
  • Client OS: Windows 7,8.x,10
  • Networking: general knowledge of devices, LAN/WAN concepts, data transmission, routing, protocol stack, DNS, DHCP, load balancing, firewalls
  • Active Directory – concept, topology, general admin tasks
  • PowerShell – administration, scripting
  • O365 / Messaging applications – Exchange, Lync, Sharepoint (or alternatives from other vendors)
  • Mobile Device Management
  • Additional knowledge in cloud technologies, backup software
  • Strong technical skills with IPBX (VoIP), Server technology, Virtualization
  • Strong in IT Service Management for Incident, Change and Configuration Management
  • Good in Crisis Management
  • Excellent Troubleshooting skills
  • Capable of being self-managed
  • Team player

If you are interested, please don’t hesitate to contact Ms.Hang at hangnguyen@swilife.com to find out more or apply the job.

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